Michal Fedorko has been with Actum Digital for the last four years, managing the e-commerce and CX implementation division. He first worked there as a designer, now as a division director. Michal is in charge of a team of more than 30 professionals working on projects for Czech and foreign customers. Over the course of two years, he built the team’s competence for one of the most robust e-commerce solutions, SAP Commerce Cloud, which is the strongest partner in the Czech Republic today.
How not to get caught up in buzzword mess of fancy words and fake proclamations? We will take a look on what are the underlying core principles to help really transform a business operation. We will follow a real life case of transforming a retail company with more than thousand employees towards digitalisation of their business and what went massively wrong.