Vladislav Kupka
CEO, SLOVENSKÁ POŠTA a.s.
Vladislav Kupka is the strategic and operational senior leader with more than 25 years of experience in Customer Service management in telco business, both B2B and B2C environment. Currently, he drives the digital transformation and customer experience improvement in Slovak Post.
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From Tradition to Innovation: The Transformation Journey of Slovak Post
How can a state-owned postal service be transformed into a modern partner for citizens, businesses, and the government? A partner capable of thriving in a digital and competitive environment, even as demand for traditional postal services declines and customer expectations continue to rise?
Vladislav Kupka will present concrete steps that are moving Slovenská pošta towards financial sustainability and modern operations – from retraining over 6,000 employees and reorganizing the branch network, to investing in digitalization, innovation, pilot projects, and the development of new services.
“We are streamlining operations, increasing accessibility, and working to position Slovakia as a strategic transit hub. Our vision is clear – to transform a traditional postal service into a modern company focused on reliability and stability. Even a traditional state-owned enterprise can be an innovator, provided it has the courage to change from within and without,” says V. Kupka.
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